Sales Policy for Chic Gem Sphere

Effective Date: December 10, 2024

Welcome to Chic Gem Sphere! We strive to provide our customers with high-quality jewelry and exceptional service. This Sales Policy outlines the terms and conditions governing your purchase of products through our website chicgemsphere.com. By placing an order, you agree to comply with and be bound by this policy.

1. Introduction

At Chic Gem Sphere, we want to ensure that your experience with us is smooth and transparent. These terms govern the sale of products available on our website. They cover everything from product descriptions and pricing to shipping, payments, and returns.

2. Product Information

We make every effort to ensure that the information on our website is accurate. However, we cannot guarantee that the descriptions, images, or other content regarding the products are entirely accurate, complete, reliable, current, or error-free. The actual product may vary slightly from what appears on our website, particularly due to lighting or screen resolution.

3. Pricing

Prices for products are listed in U.S. Dollars (USD). All prices are exclusive of taxes, shipping, and handling fees unless otherwise stated. Chic Gem Sphere reserves the right to change the pricing at any time without prior notice.

4. Ordering Process

Placing an Order:

To place an order, you must add items to your shopping cart and proceed through the checkout process. You will be asked to provide accurate billing, shipping, and payment information to complete your order.

Order Confirmation:

Once your order is submitted, you will receive an order confirmation email. This does not indicate acceptance of your order, as it is simply an acknowledgment of receipt. Acceptance of your order occurs when we ship the items, and we will send you a shipping confirmation email at that time.

Order Cancellation:

You may cancel your order only before it has been processed and shipped. Once your order has been dispatched, it cannot be canceled, but you may return the items under our Return Policy.

5. Payment

We accept a variety of payment methods, including credit cards, debit cards, and PayPal. All transactions are processed securely through our payment gateway. By submitting your payment information, you authorize us to charge your payment method for the total purchase price, including taxes, shipping, and handling fees.

6. Shipping and Delivery

Shipping Methods:

We offer several shipping options, and the available methods will be displayed at checkout. Shipping costs are calculated based on your delivery address and the shipping method selected.

Shipping Times:

Shipping times depend on your location and the shipping method you select. Orders are typically processed within 1-2 business days. Delivery times may vary based on the carrier, destination, and any unforeseen circumstances such as holidays or weather disruptions.

International Shipping:

We do offer international shipping, and international orders may be subject to additional customs duties and taxes, which are the responsibility of the customer.

7. Returns and Exchanges

We understand that sometimes a product may not meet your expectations. Our Refund and Returns Policy allows you to return most items within a specified period from the date of receipt.

Eligibility:

Items must be in new, unused, and undamaged condition to be eligible for a return or exchange. All returned items must include original packaging, tags, and proof of purchase.

Return Process:

To return an item, please contact our customer service team at info@chicgemsphere.com with your order number and the reason for the return. We will provide you with a return shipping label and further instructions.

8. Customer Support

We are here to assist you. If you have any questions about our products, orders, or policies, please feel free to contact us.

Contact Information:

9. Limitation of Liability

In no event shall Chic Gem Sphere be liable for any indirect, incidental, special, or consequential damages arising from your use of our products or website. Our total liability is limited to the amount paid for the product that caused the issue.