Delivery Policy for Chic Gem Sphere
Effective Date: January 15, 2025

At Chic Gem Sphere, we strive to ensure that your purchases arrive quickly, safely, and in perfect condition. This Delivery Policy outlines the details of our shipping and delivery process to help you better understand what to expect when ordering from our website.

1. Processing Time

All orders are typically processed within 1-2 business days of receipt, excluding weekends and holidays. Orders placed after 5:00 PM EST will be processed on the next business day.

  • Business Days: Monday through Friday, excluding U.S. federal holidays.
  • Processing Includes: Order verification, quality check, packaging, and shipping.

2. Shipping Methods and Costs

We offer a variety of shipping options, and shipping costs will be calculated at checkout based on your delivery address and the shipping method selected. Available shipping methods may include:

  • Standard Shipping: Typically delivered within 5-7 business days.
  • Expedited Shipping: Typically delivered within 2-3 business days.
  • Express Shipping: Typically delivered within 1-2 business days (available for select locations).

Shipping costs vary by method and destination and are displayed during checkout.

3. Free Shipping Offers

We offer free standard shipping on orders over $100 within the United States. This offer is available at checkout, and no code is required.

4. International Shipping

Chic Gem Sphere ships internationally to select countries. International customers are responsible for any customs duties, taxes, or additional fees that may be assessed by the destination country.

  • Customs and Duties: These charges are not included in the order total and must be paid by the recipient upon delivery.
  • International Delivery Times: Delivery times vary by destination and may be subject to customs delays. Estimated shipping times will be provided at checkout.

5. Order Tracking

Once your order has been shipped, you will receive an email containing a tracking number. You can use this tracking number to monitor the progress of your shipment through the carrier’s website.

6. Undeliverable Packages

In the rare event that a package is undeliverable (e.g., due to an incorrect address or failure to claim the package), it will be returned to us. If this happens, we will notify you and offer the option to reship the order or provide a refund (less any return shipping charges).

7. Shipping Delays

While we make every effort to ensure timely delivery, unforeseen circumstances such as adverse weather conditions, carrier delays, or holidays may cause shipping delays. Chic Gem Sphere is not responsible for any delays caused by these factors, but we will do our best to keep you informed and assist with any issues that arise.

8. Delivery Instructions

You may provide specific delivery instructions during the checkout process. However, please note that while we will make reasonable efforts to accommodate your request, we cannot guarantee that all delivery instructions will be followed, as they are subject to the carrier’s policies.

9. Missing or Damaged Items

If your order is missing items or has been damaged during transit, please contact us within 7 days of receiving the package. We will assist you in resolving the issue by either sending a replacement or issuing a refund, depending on the situation.

10. Customer Support

If you have any questions about shipping, delivery, or your order status, our customer service team is available to assist you.

We want every step of your shopping experience with Chic Gem Sphere to be smooth and enjoyable. If you have any further questions, don’t hesitate to reach out. Thank you for choosing us for your luxury jewelry needs!