Sales Policy for ChicGemSphere
Effective Date: January 15, 2025

Welcome to ChicGemSphere! We are dedicated to providing high-quality jewelry and exceptional customer service. This Sales Policy outlines the terms and conditions governing your purchases through our website, chicgemsphere.com. By placing an order, you agree to comply with and be bound by this policy.

1. Introduction

At ChicGemSphere, we aim to provide a seamless and transparent shopping experience. These terms govern the sale of products on our website, covering everything from product descriptions to pricing, shipping, payments, and returns.

2. Product Information

We make every effort to ensure that the information presented on our website is accurate. However, we cannot guarantee that the descriptions, images, or other content regarding products are entirely accurate, complete, reliable, current, or error-free. Actual products may vary slightly from those displayed, due to factors such as lighting or screen resolution.

3. Pricing

All prices are listed in U.S. Dollars (USD). Prices do not include taxes, shipping, and handling fees, unless otherwise stated. ChicGemSphere reserves the right to change pricing at any time without prior notice.

4. Ordering Process

Placing an Order:
To place an order, simply add items to your shopping cart and proceed to checkout. You will be required to provide accurate billing, shipping, and payment information to complete your order.

Order Confirmation:
After submitting your order, you will receive an order confirmation email. This serves only as acknowledgment of your order. Acceptance occurs when your items are shipped, and a shipping confirmation email will be sent.

Order Cancellation:
Orders can only be canceled prior to processing and shipment. Once dispatched, an order cannot be canceled, but you may return the items according to our Return Policy.

5. Payment

We accept a variety of payment methods, including credit cards, debit cards, and PayPal. All transactions are securely processed through our payment gateway. By submitting your payment details, you authorize us to charge your payment method for the total purchase price, including taxes, shipping, and handling fees.

6. Shipping and Delivery

Shipping Methods:
We offer a range of shipping options, which are displayed at checkout. Shipping costs are calculated based on the delivery address and selected method.

Shipping Times:
Shipping times depend on the location and chosen shipping method. Orders are typically processed within 1-2 business days, but delivery times may vary due to carrier schedules, destination, or unforeseen events such as holidays or weather disruptions.

International Shipping:
We offer international shipping, and international orders may incur additional customs duties and taxes, which are the customer’s responsibility.

7. Returns and Exchanges

We want you to be completely satisfied with your purchase. Our Refund and Returns Policy allows you to return most items within a specified period after receiving your order.

Eligibility:

  • Items must be unused, undamaged, and in their original condition.
  • Returns must include the original packaging, tags, and proof of purchase.

Return Process:
To initiate a return, contact our customer service team at info@chicgemsphere.com with your order number and reason for return. We will provide instructions and a return shipping label.

8. Customer Support

We are here to assist you with any inquiries. If you have questions regarding our products, orders, or policies, feel free to contact us.

Contact Information:

9. Limitation of Liability

In no event shall ChicGemSphere be liable for any indirect, incidental, special, or consequential damages arising from your use of our products or website. Our total liability is limited to the amount paid for the product that caused the issue.