Refund and Returns Policy for ChicGemSphere

Effective Date: January 15, 2025

Thank you for shopping at ChicGemSphere. We strive to ensure your complete satisfaction with your purchase. If for any reason you’re not fully satisfied, this Refund and Returns Policy outlines the terms and conditions for returning or exchanging items and requesting refunds.

1. Return Eligibility

We accept returns and exchanges under the following conditions:

  • The item must be in its original, unused, and resellable condition.
  • The item must be returned within 30 days from the purchase date.
  • The item must be returned with its original packaging, including all tags, labels, and documentation.
  • Custom or personalized items are not eligible for return or exchange unless they arrive damaged or defective.

2. How to Return an Item

To initiate a return or exchange, please follow these steps:

  • Contact our Customer Service team at info@chicgemsphere.com or call us at (202) 555-0178. Provide your order number and the item you wish to return or exchange.

  • Our team will provide you with detailed instructions for returning your item.

  • Securely package the item, ensuring it is in its original condition and packaging.

  • Ship the item back to us at:

    ChicGemSphere
    910 Fort Hill Ln
    Falls Church, Virginia (VA), 22030

Note: Return shipping fees are the responsibility of the customer unless the return is due to a defect or our error.

3. Refund Process

Once we receive your return, we will inspect the item to ensure it meets our return conditions. If approved, we will process your refund to the original payment method. Refunds typically take 5-10 business days to appear in your account, depending on your payment provider.

4. Non-Refundable Items

The following items are not eligible for refunds:

  • Custom or personalized items (unless damaged or defective)
  • Gift cards
  • Final sale or clearance items

5. Damaged or Defective Items

If your item is damaged or defective, please contact us within 7 days of receiving your order. We will provide a full refund or replacement at no additional cost. Please include photos of the damage or defect to assist us in processing your request promptly.

6. Exchanges

If you wish to exchange an item for a different size, color, or product, please follow the return procedure and place a new order for the desired item. Exchanges are subject to product availability.

7. Shipping Costs

Return shipping costs are the responsibility of the customer unless the item is defective, damaged, or we made an error in processing your order. We recommend using a trackable shipping service for returns, as we cannot guarantee receipt of the returned item.

8. Final Sale Items

Certain items are marked as final sale and cannot be returned or exchanged. These items will be clearly indicated on the product page, and the sale is considered final at checkout.

9. Refunds to Original Payment Method

Refunds will be issued to the original payment method used during purchase. We cannot issue refunds to alternative payment methods, including gift cards, unless otherwise specified.

10. Contact Us

If you have any questions or need assistance with a return or exchange, please reach out to our customer service team: