Refund and Returns Policy for Chic Gem Sphere
Effective Date: December 10, 2024

Thank you for shopping at Chic Gem Sphere. We want you to be completely satisfied with your purchase, but if for any reason you are not, this Refund and Returns Policy outlines the terms and conditions for returning or exchanging items and requesting refunds.

1. Return Eligibility
We accept returns and exchanges under the following conditions:

The item must be in its original, unused, and resellable condition.
The item must be returned within 30 days of the purchase date.
The item must be returned with the original packaging, including any tags, labels, and documentation.
Custom or personalized items cannot be returned or exchanged unless they arrive damaged or defective.
2. How to Return an Item
To initiate a return or exchange, please follow these steps:

Contact our Customer Service team at info@chicgemsphere.com or call us at (202) 555-0178. Provide your order number and the item you wish to return or exchange.
Our team will provide you with instructions on how to proceed with your return.
Package the item securely, ensuring it is in its original condition and packaging.
Ship the item back to us at the following address:
Chic Gem Sphere 910 Fort Hill Ln Falls Church, Virginia (VA), 22030

Return shipping fees are the responsibility of the customer unless the return is due to a defect or our error.

3. Refund Process
Once we receive your return, we will inspect the item to ensure it meets our return conditions. If the return is approved, we will process your refund to the original payment method. Refunds typically take 5-10 business days to appear in your account, depending on your payment provider.

4. Non-Refundable Items
The following items are not eligible for refunds:

Custom or personalized items (unless damaged or defective)
Gift cards
Final sale or clearance items
5. Damaged or Defective Items
If your item is damaged or defective, please contact us within 7 days of receiving your order. We will provide a full refund or replacement at no additional cost. Please include photos of the damage or defect to help us process your request more efficiently.

6. Exchanges
If you would like to exchange an item for a different size, color, or product, please follow the return procedure and place a new order for the desired item. Exchanges are subject to product availability.

7. Shipping Costs
Return shipping costs are the responsibility of the customer unless the item is defective, damaged, or we made an error in processing your order. We recommend using a trackable shipping service for returns, as we cannot guarantee receipt of the returned item.

8. Final Sale Items
Certain items are marked as final sale and cannot be returned or exchanged. These items will be clearly indicated on the product page, and the sale is considered final at checkout.

9. Refunds to Original Payment Method
Refunds will be issued to the original payment method used during purchase. We cannot issue refunds to alternative payment methods, including gift cards, unless otherwise specified.

10. Contact Us
If you have any questions or need assistance with a return or exchange, please contact our customer service team:

Phone: (202) 555-0178
Email: info@chicgemsphere.com
Website: www.chicgemsphere.com